Sales history and voids
Open Sales > Sales History to review completed and voided transactions.
Review a sale
Use the available filters and date range to find a transaction. Sales History can show:
- Sale date, store, customer, and cashier
- Total and amount paid
- Payment method and payment status
- Sale status
- Sale lines and notes
Open a sale to review its products, units, quantities, prices, subtotals, and payment details. Use Download for a PDF receipt or Print for a printable copy.
Voided sales remain visible for accountability and should not be treated as active revenue.
Void a sale
Only a completed sale can be voided.
- Open Sales > Sales History.
- Find the transaction and open its actions.
- Select Void Sale.
- Enter a clear reason of at least three characters.
- Review the warning and confirm.
Voiding:
- Changes the status to Voided
- Records who voided the sale, when, and why
- Restores the sold stock
- Records new inventory snapshots
- Creates a reversal accounting entry
Voiding is not deletion. If the customer already paid, follow the business's refund procedure as well; voiding does not physically return money.
Customers
Use Sales > Customers to add, search, edit, activate, or deactivate customer records. Inactive customers cannot be selected for new transactions, but their historical sales remain available.
Use a named customer for purchase history, contact details, named receipts, or follow-up. Use walk-in when customer details are unnecessary.
Online Orders and Coupons
Use Sales > Online Orders for enabled online stores. Depending on the connection, you can review customer and delivery details, update status, and add tracking. Do not recreate an online order as a POS sale unless the business process specifically requires it.
Use Sales > Coupons for promotional codes. POS promotion prices and minimum-price tiers are configured on the product, not as coupons.